Incident Management & Escalation |
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When something goes wrong with your technology you need confidence that the problem impacting your business is given the priority it deserves - let's face it, your technology is a vital component in you conducting business; it needs to work.
At Purruna we pride ourselves in the way we respond to our clients needs. This is particularly evident where issues with your technology are concerned. Once we are aware of your issue we bring into play all the appropriate resources necessary to address the particular technical issue.
Our Help Desk staff utilise our technical and management teams to ensure priority is given in addressing the issue at hand. This ensures that where necessary we escalate the resolution with the appropriate authority to expedite the solution.
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Telephone & Email Support |
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When your business continuity is compromised you need to hear an empathetic and proactive response to your call.
Our dedicated Help Desk professionals will provide you with the comfort and response you expect when calling about your technology problems. We will maintain contact throughout the process utilising written and verbal communication to give you transparency during the resolution process.
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Remote Access & Remediation |
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To ensure the fastest opportunity to address the issue at hand we harness the power of a variety of tools to remotely access your environment and view the problem first hand.
Desktop: You can guide us through the problem you experiencing as we watch and we can guide you through the resolution process as we take control of the remote session.
Network: Similarly our remote access tools enable us to view server or communications issues first hand and either remediate as we go or facilitate the dispatch of resources to your site to address the issue in person.
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